The Cigar Holder has been a member of AITS since 2021 and continues to be a member at present.

The same-day delivery service covers Essex and Hertfordshire, subject to an £80 minimum order. We accepting orders by 2 PM with delivery by 10 PM, depending on location.

Enjoy UK free delivery on order of £50 or more. Deliveries will take two to three days to arrive.

To order without paying VAT, please ensure that the delivery address for your order is outside the UK. If you need further assistance or have specific questions about this process, please don’t hesitate to contact our customer service team contact@tchcigars.com

Monday to Friday
10am – 5:30pm

Order by 1pm for same-day delivery. Please verify the checkout page for the availability of the same-day delivery option. If it’s not available, it indicates that we currently have a high volume of orders out for delivery.

Yes, we welcome retailers to purchase our leather cigar cases. We offer special pricing for businesses interested in becoming wholesale or retail partners. To get started, contact our dedicated business team at contact@tchcigars.com They will provide you with more information on our offerings, pricing, and the requirements for setting up a retailer account with us. We look forward to the opportunity to work with you!

This is absolutely normal as we would never ship sealed boxes. In fact, every single box of cigars are inspected before coming into our warehouse by the distributors, as well before we ship it out again. This is done to ensure that the cigars you receive are in line with our strict quality standards.

Unfortunately, due to COVID-19, our physical store has been temporarily closed. However, we have transitioned to online-only operations. You can still shop with us through our website, and we offer convenient options such as same-day delivery service and limited collection from our office, subject to availability.
We apologise for any inconvenience and appreciate your understanding during these challenging times.

Yes, we do offer order pickup from our office as a convenient option for our customers. During the checkout process, you can select the “Collection” option as your preferred delivery method.

Yes, we ship all over the world. 

Once your order is dispatched, we will send you an email with the tracking number and a link to the carrier’s website. You can track the status of your shipment by entering the tracking number on the carrier’s site, or by accessing our Order Tracking page.

UK orders: same-day delivery, guarantee next-day delivery. Royal Mail 1st/2nd Class, deliveries can take from 2-4 days.
USA, Canada & EU: deliveries can take anywhere from 3-5 days, via DHL Express.
All other countries: can take 7-18 days, via Royal Mail.
Delivery tracking details will be provided in your confirmation email.

Check Your Spam or Junk Folder: Sometimes, email confirmations may end up in your spam or junk folder. Please check there and mark our email as “Not Spam” if you find it.
Wait a Few Minutes: It may take a few minutes for the confirmation email to arrive in your inbox. Please be patient.
Verify the Email Address: Double-check that the email address you provided during the order process is correct. Any typos could prevent you from receiving the confirmation.
Contact Customer Support: If you still haven’t received your confirmation after checking the above steps, please reach out to our customer support team. They will be happy to assist you and can confirm your order status.

If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please keep in mind that once your order has been shipped, address changes may not be possible. It’s important to act swiftly to ensure a successful address update.

We currently use DHL Express and Royal Mail. You’ll be asked to select a delivery method during checkout.

At The Cigar Holder, we take matters of online payment security very seriously. All our payments are handled in full compliance with Financial International rules and we only work with global leaders in online payment solutions. We will never store your credit card information nor share it with any third party.

If you change your mind about your order or purchase, you have 14 days from the day of delivery to return your order. Just get in touch and we’ll take you through the process.
All personalised products are final sale.

Yes, if you decide to cancel your order after it was placed, a cancellation charge of 10% of the order total will apply. This fee helps cover our administrative costs associated with processing the cancellation.

Yes, engraved and hot foil stamping is available.

1. Rent: Select your dream piece to rent for 4, 8, 16 or 30 days and get the look delivered straight to your door.
2. Return: All our deliveries, returns and cleaning services are complimentary (and we use prepaid reusable packaging).
3. Repeat: Loved your rental experience? Rent with us for any occasion.

We offer Klarna in our online store. You need to be at least 18 years old to use Klarna’s credit products, including Pay in 3. When you choose Klarna they will also check the information you provide and your financial situation. Additional Klarna Terms and Conditions apply depending on your country of residence. For more information on Klarna, please visit our FAQs for further information. You may also visit Klarna Customer Service, the link will take you to a third-party site.