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FAQs | The Cigar Holder London


Do you ship overseas?

Yes, we ship all over the world. The shipping cost is free on all orders over £365. We run discounts and promotions all year, so subscribe to our mailing list for exclusive deals.

How long will it take to get my order?

It depends on your location. UK orders: same-day delivery, guarantee next-day delivery or 1st/2nd Class delivery. USA, Canada & EU, deliveries can take anywhere from 3-4 days. All other countries can take 7-18 days. Delivery tracking details will be provided in your confirmation email.

What shipping carriers do you use?

We currently use DHL Express and Royal Mail. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim to make sure our customers love our products, but if you need to return an order, we’re happy to help. Just get in touch and we’ll take you through the process. All personalized products are final sale.

Can I get my product personalized?

Yes, hot foil stamping is available.
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