FAQs

The Cigar Holder Ltd.

The Cigar Holder Ltd. is a Leather Cigar Case Manufacturer and  Cigar Retail specialist, based in Essex, United Kingdom. Our warehouse is stocked with all of the products that you see online and everything is ready to be shipped out locally and internationally. We stand for competitive prices and excellent customer service and we hope that this website of ours may help facilitate some memorable events in your lives.

Do you ship overseas?

Yes, we ship all over the world. We run discounts and promotions all year, so subscribe to our mailing list for exclusive deals.

How long will it take to get my order?

It depends on your location. UK orders: same-day delivery, guarantee next-day delivery or 1st/2nd Class delivery. USA, Canada & EU, deliveries can take anywhere from 3-4 days. All other countries can take 7-18 days. Delivery tracking details will be provided in your confirmation email.

What shipping carriers do you use?

We currently use DHL Express and Royal Mail. You’ll be asked to select a delivery method during checkout.

Is it safe to use my credit card online?

At The Cigar Holder, we take matters of online payment security very seriously. All our payments are handled in full compliance with Financial International rules and we only work with global leaders in online payment solutions. We will never store your credit card information nor share it with any third party.

Can I return my product?

We always aim to make sure our customers love our products, but if you need to return an order, we’re happy to help. Just get in touch and we’ll take you through the process. All personalised products are final sale.

Can I get my product personalised?

Yes, engraved and hot foil stamping is available.