Fair purchase conditions are part of our understanding of extraordinary service to our customers. There are no hidden costs. We are convinced that the excellent value of our products will convince you as well.
All indicated prices are final consumer prices and not include VAT (value added tax). The amount of the VAT is specified as we are not VAT registered. In the case of shipments to countries outside United Kingdom, import duties, applicable sales taxes of the country of destination, and costs for customs handling may be applied by government officials and are the responsibility of the consumer.
NOTICE OF DEFECTS
Due to the insurance conditions of the forwarder, the buyer has to examine the commodity upon receipt. Visible damage to the package must be confirmed in writing directly upon delivery by the postman and/or carrier. In case of shipping damages without visible damage to the packing, you must inform us within 2 days after receipt of the shipment.
The client can choose according to his own preferences among the following means of payment: Credit card or debit card, PayPal, etc.
Your order is an offer to us to buy the goods on our website. We will acknowledge receipt of the order by sending you an automatically generated email acknowledging your order. This is only an acknowledgement of receipt of your order and no binding contract will be formed between us unless and until we accept your order by sending an order confirmation or with the delivery of the goods.
The contract can be concluded either in English, German, French, Italian, Spanish, Dutch, or Romanian.
All products remain our property until the complete purchasing amount has been paid.
30-day MONEY BACK GUARANTEE
The client is granted the right to return purchased products within 30 days. If a supplied article for any reason should not correspond to the client’s expectations, then we will refund the paid amount upon receiving the product in the original condition and in the original packaging. This is not a compulsory requirement to execute your right to cancel. It is not necessary to give us any reasons for returning a product. After receipt of the returned product, the purchase price is returned to the customer immediately. Please note that delivery charges cannot be returned.
RIGHT TO CANCEL
You have the right to cancel the purchase of a good without having to give a reason at any time within 30 days, beginning on the day after you receive the goods. You must notify us of your cancellation in writing or in another durable medium to our contact address.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
You must send the goods back to us to our contact address as soon as possible once you have cancelled the contract.
The return shipment to our warehouse are at the expense of the client.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you 1-2 days after the inspection of returned items.
Please note that the lighters filled with gas by the customer cannot be retuned due to shipping regulations.
We reserve the right to withdraw from the order contract in case of errors in calculations, writing or printing.
International Head Office:
THE CIGAR HOLDER LTD
Company Identification Number: 12361687
VAT REGISTRATION NUMBER GB338890655
23 Landmark House, 1 The Broadway
IG10 2FA, Essex
Tel: +44 (0) 7932760924